Take shopping with Swoon Editions to the next level

Customer experience intern

We have an amazing opportunity for someone to help take our customers' experience of shopping with Swoon to the next level. We have projects gagging to be implemented, and love to hear awesome new ideas too. We’re talking help set up a pop-up shop, organising personal communication to each customer but on a big scale, and several other projects.

This role isn’t for the faint hearted - you’ll be dashing around London at times, writing 100 cards at another, and trying to manage 4 outside companies delivering a container worth of products to the middle of nowhere at another, but the results of all of these projects will be super visible and their impact on our customers will be immense.

Responsibilities

  • Researching pop-up concepts and locations
  • Liaising with outside companies to organise events
  • Crafting communication plans for customers, and actioning
  • Suggesting improvements for email comms
  • Implementing a ‘manufacturing update’ email plan for pieces in production

Requirements

  • An interest in furniture, interiors and design
  • Perhaps experience in a customer service / customer facing role
  • The ability to work in a fast pace environment
  • Flexibility to be at evening/weekend events
  • Some experience in events could be handy

 

Apply now