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Make our customers' dreams come true

Swoon Star

Our Swoon Stars are the first port of call for Swoon’s customers. Whether they’re looking for advice on the perfect piece, or seeking help with a delivery thats gone MIA, you’ll be the face (and voice) of Swoon Editions to each and every enquiry we receive - over the phone, email and on social media.

We’re after someone who’s not afraid to hit the ground running. There’s a lot to learn, and we’re specific about how we expect people to be looked after. It’s not everyone’s cup of tea, but for someone who loves chatting with people, solving problems and making dreams come true, it could be the perfect job!

Responsibilities

  • dealing with inbound and outbound calls, emails and social media posts
  • resolving customer issues and complaints, including timely follow-ups and escalation where necessary
  • Understanding and explaining our model
  • Learning about (and selling!) our Editions
  • Becoming a ‘workshop expert’ - including a visit to one of them (so far we work in India, Vietnam, China and Indonesia)

Requirements

  • Excellent spelling and grammar
  • A clear and confident telephone manner
  • The ability to own problems, and follow up until resolved
  • A positive attitude
  • The ability to remain calm in stressful situations
  • A passion for outstanding service
  • An interest in furniture, interiors and design would be a definite plus

 

Apply now